Privacy Policy

COCOON CARE MANAGEMENT

NOTICE OF PRIVACY PRACTICES

1. Understanding your Health Record/Information:

 

Each time you visit a hospital, physician, or each time a healthcare professional visits your home or provides services via telehealth, a record of your visit is made. Typically, this record contains your symptoms, examination and test results, diagnosis, treatment and a plan for future care or treatment. This information, often referred to as your health or medical record, serves as a basis for planning your care and treatment and serves as a means of communication among the many health professionals who contribute to your care. Understanding what is in your record and how your health information is used helps you to ensure its accuracy, better understand who, what, when, where and why others may access your health information, and make more informed decisions when authorizing disclosure to others.

1. Your Rights:

 

Unless otherwise required by law, your health record is the physical property of the healthcare practitioner or facility that compiled it, but the information therein belongs to you. You have the right to:

• Request, in writing, a restriction on certain uses and disclosures of your information. Cocoon Care Management (which includes all entities under the Cocoon Care Management umbrella of companies, collectively referred to as the “Company”) is not required to agree to comply with your requested restriction and may say “no” if it would affect your care. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

• Request, in writing, amendments (corrections to any information that you think is incorrect or incomplete) to your health record, either clinical or demographic. We may say “no” to your request, but we’ll tell you why in writing within 60 days.

• Inspect and request in writing an electronic or paper copy of your health record. We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

• Obtain an accounting of disclosures of your health information for six years prior to the date of your request. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We will provide one accounting per year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

• Choose someone to act for you. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for you before we take any action.

• Request confidential communications of your health information by alternative means or at alternative locations. We will say “yes” to all reasonable requests.

• Get a copy of this Notice of Privacy Practices.

• Revoke your authorization to use/disclose health information in writing at any time, except to the extent that the Company has already taken action in reliance thereon.

• File a Complaint. If you have questions and would like additional information, you may anonymously contact Gaby Sarner Chief Operating Officer, at [email protected] 3839 Flatlands Avenue Brooklyn NY 11234 or call 718-600-4929. If you believe your privacy rights have been violated, you may also file a complaint with the NYS Department of Health at 212-417-5888. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/. There will be no retaliation for filing a complaint.

 

1. Your Choices:

 

For certain health information, you can tell the Company your choices about what we share. If you have a clear preference for how we share your information in the situations described below, tell us what you want us to do, and we will follow your instructions. In these cases, you have both the right and choice to tell us to:

• Share information with your family, close friends, or others involved in your care. Health professionals, using their best judgment, may disclose to a family member, other relative, close personal friends or any other person you identify, health information relevant to that person’s involvement in your care or payment related to your care.

• Share information in a disaster relief situation.

• Contact you for fundraising efforts. In the case of fundraising, we may contact you for fundraising efforts, but you can tell us not to contact you again.

If you are not able to tell us your preference (for example, if you are unconscious), we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases, we never share your information unless you give us written permission:

• Marketing purposes.  

• Sale of your information

*The Company does not (i) create or manage a hospital directory, or (ii) create or maintain psychotherapy notes.

1. Our Uses and Disclosures

• We will use your health information for treatment:

 

Information obtained by the assessment professional will be recorded in your record and used to determine the course of treatment that should work best for you. By way of example, members of your healthcare team will then record the actions they took, their observations and education provided. We will also provide other practitioners involved with your care with copies of various reports that should assist them in treating you as well as enabling your physician to provide orders for your homecare.

• We will use your health information for payment:

 

Your information will be used and shared to bill and obtain payment for services provided. By way of example, a bill may be sent to you or a third-party payer. The information on or accompanying the bill may include information that identifies you, as well as your diagnosis, services provided, and supplies used. Outside collection agencies may also be utilized.

• We will use your health information to run our Company:

 

We may use and disclose health information in order to facilitate regular healthcare operations, to provide quality care to all patients, and to contact you when necessary.

Examples include quality assessment and improvement activities. Activities designed to improve health or reduce healthcare costs. Protocol development, case management and care coordination. Employee performance and evaluation. Training programs include those in which students, trainees or practitioners in healthcare learn under supervision. Accreditation, certification, licensing or credentialing activities. Review and auditing, including compliance reviews, medical reviews, legal services and compliance programs. Business planning and development. Patient satisfaction surveys. In coordination of emergency and disaster planning and implementation.

• Business Associates:

 

There may be some services provided in our Company through contracts with Business Associates. Examples may include quality assurance/control, technology/software services, medical director services, coding, billing and collection services, transcribing services, call center services, management/administrative services, supplies, audit services. When these services are contracted, we may disclose some or all your health information to our Business Associate so they can perform the business we’ve asked them to do. To protect your health information, we require the Business Associate to safeguard your information

How else can we use or share your health information?  

 

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

• Research:

 

We may use or disclose information to researchers when a review board that has reviewed the research proposal, and established protocols to ensure the privacy of your health information has approved their research.

• Workers compensation:

 

We may disclose health information to the extent authorized by state or other laws and to the degree necessary to comply with those laws relating to workers compensation or other similar laws.

• Public health and safety:

 

As required by law, we may disclose your health information to public health or legal authorities charged with tracking birth and deaths, as well as preventing or controlling disease, injury or disability, reporting adverse reactions to medications, reporting suspected abuse, neglect or domestic violence, and preventing or reducing a serious threat to anyone’s health or safety.

• Comply with the law:

 

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law

• Law enforcement and other government requests:

 

We may use or disclose health information about you for law enforcement purposes or with a law enforcement official, with health oversight agencies for activities authorized by law, and for special government functions such as military, national security, and presidential protective services. .

• Respond to lawsuits and legal actions:

 

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

• Work with a medical examiner or funeral director:

 

We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

• Respond to organ and tissue donation requests:

 

We can share health information about you with organ procurement organizations.

• Use and disclose information to other providers, including affiliated providers of Company, to avail me of certain healthcare items or services, including care management services (“Healthcare Services”).

 

We can use or share health information, including PHI and disclose it to (i) Company’s Coordinator, (ii) such of Company employees/independent contractors as the Company may select, and (iii) other providers, including providers affiliated with the Company, such as Marks Home Care and their agents, and in connection with the Healthcare Services, including without limitation, to determine whether I am an appropriate candidate for Healthcare Services and to obtain payment for the same.

Our Responsibilities:

 

• The Company is required by law to maintain the privacy and security of your protected health information.

• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.

• We must follow the duties and privacy practices described in this notice and give you a copy of it.

• The Company will not disclose your health information other than as described in this document without your written authorization. If you or your representative authorizes the Company to use or disclose your health information, you may revoke such authorization in writing at any time. Any further questions or concerns may be directed to the Company’s Compliance Officer at [email protected]

• We will not share your text messaging opt-in information or your consent to receive text messages with third parties for their marketing or promotional purposes. This restriction does not prohibit our sharing your mobile telephone number with our affiliated providers for business, operational, or healthcare-related purposes, as otherwise permitted by law, including to inform you or avail you of their items or services.

 

1.  Notice of Privacy Practices Availability:

 

This notice will be prominently posted in the office and on our website. Patient will be provided a hard copy.

1. Changes to the Terms of This Notice:

 

 We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.

 

Effective Date of Notice: [July 5, 2026]